Our Return & Exchange Policy
If you’re not happy with your purchase, we want to make it right. You can return or exchange your item at Minh Tri store for up to 14 days after your purchase (date shipped for online orders). Please note: We can handle a return at minhtri.com but exchanges must be done at our store.
- Jewelry must be in good condition and watches unworn, unaltered, and accompanied by the original packaging, warranty and instructions.
- Returns and exchanges are not allowed on special ordered watches and jewelry, custom designs and gift cards.
- All refunds are credited to the same tender as the original purchase.
– Credit and Debit Cards: The same account will be credited.
– Check: A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.
– Cash: When funds are unavailable for cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21days.
– Gift Card: Refunds will be given in the form of a new gift card. Gift cards cannot be returned.
– Trade-Ins: You will receive either your original trade-in or similar merchandise.
– Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card or exchange it for merchandise within 14 days of the purchase date. No refunds are issued on gift cards. Exchanges cannot be completed on minhtri.com and must be processed in a store.
- For Online Orders: We will credit your original payment method, excluding delivery charges. If paying with PayPal or Affirm, returns must be processed via our online store only and are not eligible for exchange.
CLEARANCE PRICING POLICY – Ticketed prices refer to the original ticketed price of the merchandise and may not have resulted in sales. Intermediate markdowns may have been taken down before the clearance prices shown. Clearance merchandise may have been included in previous promotions. Clearance prices are available for as long as inventory exists.
Preparing Your Return By Mail
To return a shipped item to minhtri.com, please follow these steps:
- Indicate the reason for your return in the Return Reason column on the packing slip next to the item you’re returning.
- Include the packing slip and all original documents in the package.
- Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box. This is not a pre-paid label.
- Ship your package with a paid return label and insured for the full purchase price. This return label can be purchased at any UPS, FedEx or USPS package delivery provider.
- Your packing slip MUST accompany the return.
- All returns will be inspected by our Quality Assurance team before we can process a refund.
- Processing time for refunds is approximately ten (10) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
minhtri.com isn’t responsible for merchandise that’s not received or not returned in accordance with these terms.